Privacy Policy

Introduction

Welcome to Bitcasino. By creating an account or using any of our services, you agree to this privacy policy. Bitcasino firmly believes that every player's personal data belongs to them — and protecting it is our foremost responsibility.

This privacy policy explains in detail what personal data Bitcasino collects, why we collect it, where it is stored, and how any third-party sharing takes place. We operate with full transparency so you always retain complete control over your own data.

What information do we collect?

Under Bitcasino's privacy policy, we collect only the information necessary to provide you with a safe and fair gaming experience. This typically includes:

• Identity Information: Full name, date of birth, national ID number or passport number.
• Contact Information: Email address, mobile number, and current residential address.
• Financial Information: Relevant details related to your mobile banking account or e-wallet (not full account details).
• Usage Data: Login time, gaming history, transaction logs.
• Technical Information: IP address, browser type, device model, and operating system.
• Cookies & Tracking Data: Data used to improve your experience on the site.

All such data is stored in encrypted form within Bitcasino's security infrastructure. Under no circumstances can our staff access your password or full financial details.

Purpose of Data Use

Bitcasino uses the information it collects strictly for the purposes outlined in this privacy policy. We never sell your data or share it with unnecessary third parties.

The primary reasons we use your data are:

• Completing account verification and the KYC (Know Your Customer) process.
• Securely processing deposits, withdrawals, and other financial transactions.
• Preventing fraud and complying with Anti-Money Laundering (AML) regulations.
• Informing you about promotional offers and bonuses (with your consent).
• Providing customer support services.
• Improving platform performance and user experience.
• Meeting legal obligations and satisfying regulatory requirements.

Sharing Data with Third Parties

Bitcasino's privacy policy is clear: we share your personal data with third parties only in limited, necessary circumstances:

• Payment Processors: To verify and process transactions.
• Identity Verification Services: Authorized third parties for KYC verification.
• Legal Authorities: When required by a court order or government directive.
• Licensing Authority: For regulatory reporting and audit purposes.

Cookie Policy

When you visit Bitcasino, we use cookies and similar technologies to enhance your browsing experience, remember your login status, and analyze how our services perform.

Types of cookies we use:

• Essential Cookies: Required for core site functionality.
• Performance Cookies: For page load and traffic analysis.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand site usage (Google Analytics or similar).

You can disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some site features.

Your Rights

Under Bitcasino's privacy policy, you have several important rights regarding your own data:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request to restrict the processing of your data in specific cases.
• Right to Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to the use of your data for marketing purposes.

To exercise any of these rights, please contact our support team. We typically respond to all requests within 30 days.

Data Protection & Security

Bitcasino uses industry-standard technologies and processes to protect your personal information. Our security measures include:

• 256-bit SSL Encryption — across all data transfers.
• Two-factor authentication (2FA) support.
• Regular security audits and penetration testing.
• Restricted access controls — only authorized personnel can view specific data.
• Data breach detection and rapid response system.

In the event of a data breach that affects your information, Bitcasino will notify you within the timeframe required by law.

Data Retention Period

Bitcasino retains your data only for as long as necessary. In some cases, legal obligations require us to keep certain information for a defined period even after your account is closed:

• Financial transaction records: minimum 5 years.
• KYC documents: up to 5 years after account closure.
• Customer support communications: up to 2 years.
• Cookie data: deleted at the end of your session or retained for a maximum of 1 year.

Once the retention period has passed, we securely delete or anonymize your data.

International Data Transfers

Bitcasino is an international platform. Your data may be processed or stored in countries with data protection laws that differ from your own. We ensure that all international transfers are subject to appropriate safeguards, such as Standard Contractual Clauses.

Policy Changes

Bitcasino reserves the right to update this privacy policy at any time. For significant changes, we will notify you in advance by email or through the platform. Continued use of the site after any changes constitutes your acceptance of the updated policy.

Contact Us

Our support team is always available for any privacy-related questions or requests.